Z-TECH IT SOLUTIONS PTE LTD.
Since its inception in Singapore in 2006, Z-Tech (F.K.A. E-Tech IT Solution Pte Ltd), has become the leading supplier of IBM Retail Store Solutions (RSS) products. With years of experience in providing hardware integration knowhow and retail solutions consultation, Z-Tech has earned a substantial reputation among a wide range of solution providers and system integrators as the main choice for partnership in providing a total solution to the retail market. And to date, Z-Tech has successfully installed over 3,000 units Point-of-Sales terminals in Singapore.
Apart from POS hardware and integration services, Z-Tech is also experienced with project implementation with success stories such as Starhub, Marina Bay Sands, and to name a few. Other specialty includes PDA mobile inventory management solutions, self-service solution, and kiosk digital signage developments.
Z-Tech regards the year 2013 as a fresh start; we committed to our efficiency and professionalism in handling post-sales services namely our Smart Contact Center. It’s covering escalation of 1st level on-call diagnostics, 2nd level on-field support, troubleshooting of application or system errors, call escalation and monitoring multiple relevant parties, and the provisioning of standby units or spare parts. We believe our Customers from all types of the retail segment depends on our SCC to maintain and respond to their mission-critical POS systems, with our large customer base ranging from book stores to boutiques, convenient stores to hypermarkets, and specialty shops to food courts.