About Zeal Systemsupstore8
Zeal Systems (M) Sdn Bhd has been IBM tier one business partner since 2003 and is specialized in retail POS total solutions, incorporate since 14th February 2003. As the authorized distributor for IBM POS with over 9,000 units install base nationwide, Zeal offers the full range of IBM POS hardware, solutions and services maintained by a team of highly dedicated, skill and experienced systems engineer with more than 10 year of experience in the retail sector.
Combining with wide range of world-leading software solution from Supplier or Systems Integrator, Zeal Systems is capable in delivering a complete solution for all kind of customer in F&B, specialty shops, retails and hospitalities. Apart from retail and F&B software, Zeal Systems is also specialized in PDA software providing inventory monitoring for warehousing and retail outlets, and last but no least the KIOSK solutions for up and running promotions and advertising campaign.
myZSM Sdn Bhd is a subsidiary company of Zeal Systems (M) Sdn Bhd Incorporated on 17th December 2009, under the supervision of Mdm. Annie Pang, who is also the founder of Zeal Systems. Together with a team of highly skilled and experienced technical staff, myZSM existed solely for the purpose of fulfilling post sales customer service and upholding the distinctive service level of its support personnel.
In myZSM, we believe that it takes more than technical knowledge to properly escalating customer service requests in order to be competitive, that’s why we pride ourselves with our support personnel service level integrity and passion. When we receive a call, our SCC personnel will identify whether it is a repeating issue on the same machine occurring over a short period of time, we take the initiative to trace all relevant reports and alert our 1st level team to standby onsite for monitoring purpose even after the call has been closed.
We truly understand the inconveniences when your businesses are interrupted due to system malfunction, and that’s why we treat all our customers system as if they were our very own.
Z-TECH IT SOLUTIONS PTE LTD.
Since its inception in Singapore in 2006, Z-Tech (F.K.A. E-Tech IT Solution Pte Ltd), has become the leading supplier of IBM Retail Store Solutions (RSS) products. With years of experience in providing hardware integration knowhow and retail solutions consultation, Z-Tech has earned a substantial reputation among a wide range of solution providers and system integrators as the main choice for partnership in providing a total solution to the retail market. And to date, Z-Tech has successfully installed over 3,000 units Point-of-Sales terminals in Singapore.
Apart from POS hardware and integration services, Z-Tech is also experienced with project implementation with success stories such as Starhub, Marina Bay Sands, and to name a few. Other specialty includes PDA mobile inventory management solutions, self-services solution and kiosk digital signage developments.
Z-Tech regards the year 2013 as a fresh start; we committed onto our efficiency and professionalism in handling post-sales services namely our Smart Contact Center. It’s covering escalation of 1st level on call diagnostics, 2nd level on field support, troubleshooting of application or system errors, call escalation and monitoring multiple relevant parties, and the provisioning of standby units or spare parts. We believe our Customers from all types of retail segment depends on our SCC to maintain and respond to their mission critical POS systems, with our large customer base ranging from book stores to boutiques, convenient stores to hypermarkets, and specialty shops to food courts.